Sign of the times: Steep decline in renter quality

FOR IMMEDIATE RELEASE

One third more active renters in last six months have faced eviction

MOUNTAIN VIEW, Calif. -– Landlords using On-Site.com to qualify new renters have seen a marked increase in applicants with serious problems paying the rent. In the last 3 months, compared to the year prior, 31.8 percent more applicants to rental housing screened by On-Site had been evicted or left a landlord owing money. And preliminary figures from 2009 paint an even bleaker picture.

As the depths of the nation’s economic crisis become clear, the quality of applicants to rental apartments showed a sharp decline in the third and fourth quarters of 2008, On-Site’s figures say. On-Site.com, one of the largest resident-screening services in the country, evaluates renters before they lease an apartment; industry statistics suggest that over half of renters with an eviction record will be evicted again in the future.

On-Site’s figures, which report nationally on more than 100,000 applications per month, show that in the last six months of 2008, the number of rental housing applicants with a serious landlord delinquency on file shot up dramatically — an increase of 22.9% and 31.8% in Q3 and Q4, respectively, compared to the same quarters from 2007.

These figures focus solely on rental-housing default and do not consider applicants with mortgage foreclosures on file. While the number of applicants with serious mortgage delinquencies has been on the rise, On-Site’s figures suggest that job losses and a slumping economy — not a mass exodus from homeownership — is driving the trend.

"In the winter months we traditionally see a lower overall quality of renter, relative to the rest of the year," noted Jake Harrington, On-Site’s director of business development. "So we compared to a snapshot of the year prior. It’s an unprecedented surge in red-flag behavior."

Landlords utilize resident screening services to evaluate whether they should accept or reject applicants based on public records, credit history and other factors. To evaluate a consumer’s credentials, On-Site typically investigates a consumer’s credit profile and criminal record, as well as a check of landlord/tenant court records from housing courts across the country. The screening system weighs these factors against an apartment community’s risk threshold to determine the recommendation to rent, decline or rent with certain conditions like an increased security deposit.

Multifamily default and eviction information is distinct from the credit scores sold by the credit bureaus, which were developed primarily for use by banks and lenders to determine a consumer’s "creditworthiness," and have never been a perfect fit for screening tenants. Harrington says that it is rental housing performance, and not a credit score, that is most relevant to landlords.

"The most important piece of the puzzle is how the resident has performed on his previous lease," said Harrington. "This information is also the most difficult to access." In addition to records obtained directly from county housing courts, On-Site’s reports incorporate scorecards and reference calls from landlords, debt collections and money judgments initiated by property managers and rental-payment history from RentBureau, a credit bureau specializing in the multifamily industry.

"Resident quality trends are our in-house 'economic indicator' and it certainly paints the picture of a distressed pool of renters." Harrington noted, adding that January’s numbers are on track for an even sharper increase in screenings with negative rental information – with 48 percent more screenings with landlord delinquencies compared to a year ago.

"With a surge in active renters out there with this sort of severe problem in their recent past, it is more important than ever for landlords to conduct a thorough review of their credentials. A credit score doesn’t cut it."

RentBureau starts up

People ask me whether On-Site still considers itself a "start-up" company. Well,

  • Our platform is web-based.
  • We started in Silicon Valley
  • We started around 1999, when a lot of bad internet ideas took shape.

But, no: ours is a good idea, we've grown up, and we've been profitable since 2003.

It is important for us to keep a start-up mentality... how else do you stay on top of your users' needs?

Case in point: RentBureau. Even though our users haven't asked us to bundle them into our service yet, we moved forward. Moreover, our competitors in the screening industry have users that are begging them to add RentBureau data, and have been asking for months.

In a matter of weeks, we hooked to with RentBureau and are offering it to our users. Incredibly, we're the first ones to do this. I consider it embarrassing that our industry hasn't embraced a unique service like RentBureau, but all the better for us that our competition is asleep at the wheel.

On-Site.com makes history with "live" rental information

FOR IMMEDIATE RELEASE

MOUNTAIN VIEW, Calif. -– At 5 p.m. today, $172.80 made history.

Real estate technology firm On-Site.com makes it their business to tell apartment managers whom to rent to, and whom to pass on. The web-based service lets apartment hunters apply online and tracks where the resident is moving from.

Now the service also knows if they paid the rent on time.

For one apartment shopper today, leaving her previous landlord holding the bag caught up with her. This time, fortunately, the debt was showed as paid in full, and she was able to move into her new home.

On-Site.com is the first resident screening company to plug into RentBureau, an Atlanta-based start-up that collects rental payment information from apartment management companies. This database serves as a specialized "fourth credit bureau" for landlords, distributing valuable information on who pays the rent, and who doesn’t.

"This is really the holy grail for apartment managers," says Jake Harrington, On-Site’s business development manager. "The best predictor of how a resident will behave is how he has behaved before."

Resident screeners collect data from credit files, housing courts and even by calling the previous landlord for a reference. Applicants receive a score that gauges how risky approving them is. Some reports also include background checks from criminal records.

But never before has actual lease performance been available as a consideration. RentBureau automatically collects rental payment information every 24 hours from apartment owners and managers across the nation. This "real-time" aspect is key, since evictions or money judgments can take months to work through the system, and many never show up at all. Apartment managers are largely unable to report delinquencies to the three credit bureaus, and courts do not distribute public record information consistently. Some states like California even suppress housing court filings for a period of time, to give booted tenants a chance to get a fresh start elsewhere.

"Nine out of 10 'problem tenants' are not actually physically evicted," notes Harrington, "But they are still headaches for the landlord. By identifying them upfront, the apartment manager can make a smarter, more informed decision to decline the application, or collect a larger deposit."

RentBureau has the potential to help residents who pay on time to establish credit since positive rental histories are reported as well. Showing that you pay the rent on time, month after month, is more impressive to an apartment manager than a great credit score.

The data is distributed free of charge to apartment management companies who contribute data to them. For a limited time, On-Site is bundling RentBureau searches for all its screening clients to demonstrate its relevance.

"Our initial figures indicate that these industry losses and the cost to recapture them total almost $3 billion a year" says Evan Jennings, chairman of RentBureau. "If managers can immediately confirm who these residents are, and how they paid their rent or didn't, then industry losses will go down, resident quality will go up, and the bottom line will increase."

 

About On-Site.com

For smarter leasing, turn to the experts. We combine smart technology with personalized service to make it simple for apartment managers to attract, qualify and lease to quality residents. Our integrated solution ensures quality control from lead to lease, and everything in between: resident screening, document generation and archiving, community marketing and resident services.

On-Site.com media relations: (212) 566-7220

The Holy Grail for apartment owners

About five weeks ago, I came across RentBureau, a new company out of Atlanta. These guys are looking to become a fourth credit bureau using rent payments. This is huge for our industry. Why?

For renters:

  • Rent is often your largest expense.
  • You don't get credit for paying rent on time.

For owners:

  • The best predictor of whether someone will pay his rent is if he's paid it before.
  • There's no way to know the above with any certainty.
  • Sure, we call references, but they're easy to fake.

Because of the disconnection here, we rely on credit reports, landlord/tenant court records, reference calls, Magic 8 balls, etc. to predict whether a given applicant will pay his rent bill.

The problem with a credit bureau for landlords is collecting the information with reliable accuracy, and making money doing it. I met the founder of PRBC, which stands for Pay Rent, Build Credit a couple years ago. He had a similar idea, but couldn't get the pricing right to make it cheap enough for resellers like us to incorporate rent-payment data for selling to landlords (assuming PRBC could find it in the first place).

I reached out to Harold Solomon, COO at RentBureau, to see how they intended to make a go of it. Automation is the key, and RentBureau is working on pulling payment data straight from the source -- the software that landlords use to post and track rent payments. Harold says they can pull from any system you use, as long as you're not still tracking rents on index cards.

What responsible resident screening company would not want access to this data? It turns out RentBureau is having trouble getting screening companies motivated to change their ways.

I find this shocking, and we immediately put together a plan to bring RentBureau to our users. Stay tuned!